Internal Customer Onboarding Specialist
On-siteMarietta, Georgia, United States
Job Summary
Coordinate and complete all internal tasks related to onboarding new business, ensuring initial servicing of new customer residents is smooth and error-free. Establish and maintain facility setups within the pharmacy management system, configure workflows based on account requirements, and customize templates to align with facility needs. Devise plans to maintain accurate medication lists until the go-live date while conducting quality assurance and testing to ensure interface functionality. Serve as the primary contact for eMAR/EHR-related inquiries and troubleshoot ongoing support for interface problems. Collaborate with internal teams to address system performance gaps and provide assistance in pharmacy operations as needed.
Required Qualifications
- High School Diploma or GED
- Pharmacy Technician license/certification/registration (per state requirements)
- 2+ years of related experience
- Advanced computer skills
- pharmacy operations system experience
- Ability to work independently and deliver to deadlines
- Ability to solve problems with minimal direction
- Great attention to detail and accuracy
- Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
- Quality minded; motivated to seek out errors and inquire when something appears inaccurate
- Working knowledge of State Assisted Living regulations and facility requirements
- Experience working with medication administration records
- Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
- Relational – ability to build relationships with business unit management and become 'trusted advisor'
- Strategy and Planning – ability to think ahead, plan and manage time efficiently
- Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
- Team Oriented – ability to work effectively and collaboratively with all team members
- Ability to communicate clearly and concisely in verbal and written form
- Strong communication skills and a customer service attitude
- Must be able to frequently communicate with customers and/or with others about customer's requirements, complaints, and common inquiries
- Ability to work flexible hours including weekends
- Ability to sit or remain in a stationary position for extended periods of time
- Ability to occasionally stand or otherwise be able to access files, equipment, and other items in high places
- Ability to constantly operate computers, phones, and other office equipment
- Ability to bend, stoop, kneel, crouch, or crawl
- Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.