Intern, Premium Client Service
On-siteMiami, Florida, United States
Miami, Florida, United StatesOn-sitePart TimeEntry LevelMedium
Part TimeEntry LevelMedium
Job Summary
Support the Premium Client Service Department by assisting managers with daily operations and interacting with premium guests, suite holders, and high-end clients. Help coordinate and supervise part-time staff while maintaining departmental materials and administrative processes. Provide direct support during all HEAT games and concerts, managing multiple projects and deadlines in a fast-paced environment. This internship offers hands-on experience in event operations and hospitality within the Miami HEAT organization, emphasizing customer relationship management and teamwork.
Required Qualifications
- Prior customer service or customer support experience
- Strong written, verbal, and interpersonal communication skills
- Comfortable interacting with guests and premium clientele
- Excellent organizational and time-management abilities
- Ability to work under pressure and handle multiple responsibilities simultaneously
- Enjoy working directly with people in a service-oriented environment
- Availability for all HEAT games, concerts, and holiday events
Desired Qualifications
- Customer relationship management
- Event operations and hospitality
- Professional communication
- Problem-solving under pressure
- Organization and multitasking
- Teamwork and client service excellence
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