Intern, IT (UX Design)
On-site · Singapore, Singapore
Job Summary
The UX Design Intern will join the IT team to enhance Scoot's digital products by driving UX and product strategy for internal AI platforms (knowledge base assistants, IT troubleshooting tools, and voice bots). You will map detailed user journeys and edge cases for text and voice interfaces, conduct stress testing and surveys for actionable insights, help prioritize features for the internal AI product roadmap, research advanced AI workflows, and use generative AI tools to prototype concepts, craft conversational copy, and synthesize research data. The role emphasizes applying design thinking and user-centered problem solving within an aviation context, collaborating with senior designers, and leveraging Figma to map complex user flows and prototyping system interfaces.
Required Qualifications
- Strong interest in the intersection of UX Design and Product Management
- Familiarity with conversational UX, prompt engineering, or designing specifically for AI products
- Proficiency in Figma for mapping complex user flows and prototyping system interfaces
- Analytical mindset with the ability to translate user survey data and testing results into product recommendations
- Proactive attitude toward researching and evaluating the latest generative AI technologies
- Understanding of Design Thinking principles and user-centered problem solving
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