Intern-Information Technology
On-siteLexington, Kentucky, United States
Job Summary
Respond to IT requests through the ticketing system and answer IS Helpdesk phones, diagnosing and resolving client problems related to ERP applications, software, operating systems, hardware, and network issues. Perform diagnostics and maintenance on desktop and communication devices supporting the ERP ecosystem while analyzing user needs to recommend appropriate tools and documentation. Provide first-level problem determination using available manuals, escalate logged problems with specific diagnostic information, and document all assistance requests with status reporting. Proactively monitor hardware and services to minimize downtime, troubleshoot equipment issues, and maintain vendor files and the Helpdesk manual. Work under intense pressure in a fast-paced environment to deliver timely end-user support while maintaining strict security and confidentiality.
Required Qualifications
- Currently pursuing a degree in computers, technology, computer networking or programming
- Must be able to work under intense pressure to provide timely end user support
- Ability to flourish in a fast-paced, ever-changing environment
- Must maintain high level of service while assuring strict security
- Must be able to maintain confidentiality
- Ability to work and communicate with highly technical staff
- Excellent customer service skills to interact effectively and positively with peers, users, and management
- Ability to multi-task and set own priorities to deliver consistent, outstanding Helpdesk support
- Must be able to work in the US indefinitely without sponsorship
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.