Intern, Helpdesk - Part Time
On-siteScotts Valley, California, United States
Job Summary
Provide Level 1 help desk support via Jira, email, Teams, and in person to resolve day-to-day issues for onsite employees and engineering teams. Troubleshoot Windows and macOS devices, Microsoft 365, printers, Wi-Fi, and conference room technology while configuring, deploying, and maintaining laptops, desktops, and NUCs. Assist with new-hire setup, account access, MFA, onboarding, and offboarding, then install approved software, image devices, and manage Intune/Autopilot enrollment under supervision. Maintain accurate ticket, asset, and knowledge-base records, documenting troubleshooting steps and escalating complex issues. As skills develop, assist with Microsoft 365 administration, Linux systems, scripting, and endpoint security tasks.
Required Qualifications
- Current enrollment in, or recent completion of, an IT, Computer Science, Information Systems, cybersecurity, networking, or related program; equivalent hands-on experience is welcome.
- Working knowledge of computer hardware, Windows, Microsoft Office/Outlook, and common software installation and troubleshooting methods.
- Basic understanding of networking concepts such as IP addressing, DNS, DHCP, Wi-Fi, Ethernet, and VPN.
- Strong customer service, communication, organization, and time-management skills, with the ability to follow security and change-control procedures
- Strong and meticulous documentation capabilities.
Desired Qualifications
- Experience using Jira and related Atlassian ITSM solutions.
- Familiarity with macOS, Microsoft 365, Active Directory/Entra ID, Intune, Jira, or inventory management tools.
- Exposure to PowerShell, Linux, GitHub, Docker, UniFi networking, Teams Rooms/AV, or endpoint security.
- Experience from a help desk, internship, campus role, home lab, personal projects, repair work, or customer-facing technical support.
- CompTIA A+, Network+, or related coursework is a plus.
- Experience supporting 100+ desktops.
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