Intern, Guest Service

Intern, Guest Service focused on managing front office operations and supervising the guest services team to ensure service excellence and operational efficiency. Responsibilities include coordinating daily front office activities, planning resources and assignments, maintaining accurate room status, handling guest inquiries and issues, supervising check-ins/outs for VIPs and large groups, overseeing switchboard and call services, driving upselling to maximise revenue, monitoring guest satisfaction and feedback, implementing service improvements, and enforcing data protection and security procedures. The role emphasizes coaching and developing team members, providing information on property amenities and local activities, and contributing to innovation, sustainability, and risk-prevention initiatives to enhance the guest experience.