Intern
On-siteCeara, Maranhão, Federative Republic of Brazil
Job Summary
Support client case management in Salesforce and related systems by monitoring deadlines, pending items, and feedback to enhance customer experience. Assist with satisfaction surveys (NPS, CSAT, CES) and analyze data from multiple sources to identify trends and improvement opportunities. Contribute to Voice of Customer management by consolidating complaints, suggestions, and insights, while aiding in customer journey mapping and process optimization initiatives. Support digital transformation studies and benchmarks regarding customer experience and insights. Full-time internship for students in Administration, Logistics, or related fields with a focus on Lean principles and continuous improvement.
Required Qualifications
- Ensino superior em andamento em Administração, Logística, Comércio Exterior ou áreas afins
- Conhecimento em Pacote Office
- Perfil analítico, organizado e com atenção aos detalhes
- Boa comunicação e facilidade para trabalhar em equipe
- Proatividade e vontade de aprender
- Mentalidade Lean: buscamos alguém que traga uma forte mentalidade de melhoria contínua — uma pessoa naturalmente curiosa, comprometida em resolver problemas na raiz e motivada a tornar as coisas melhores todos os dias
Desired Qualifications
- Interesse por Customer Experience, análise de dados e melhoria de processos
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