Intermediate Information Officer, Customer Services
On-site · Ottawa, Ontario, Canada
Job Summary
Intermediate Information Officer responsible for being the initial point of contact for Housing, uOttawa Card and UPASS Services, promoting the University experience, assessing needs, answering enquiries, and guiding clients through housing, card, and UPASS processes. Duties include determining student eligibility for residence, coordinating room changes and occupancy, validating registrations, managing card issuance and replacement, promoting meal plans and card usage, maintaining confidentiality, preparing occupancy reports and invoicing, and ensuring compliance with policies and privacy regulations. Required: postsecondary education, at least three years in office administration and customer service, bilingual French and English with proficiency, and strong analysis, reporting, and policy-application skills. The role emphasizes data integrity, customer service excellence, and collaboration across university departments; located at Ottawa, ON with campus operations in Main Campus facilities.
Required Qualifications
- Knowledge of office administration and customer service normally acquired through a postsecondary education
- At least three (3) years’ experience in office administration and customer service or a related field
- Bilingualism: French and English (spoken and written) at required proficiency level by official test
- Experience in analyzing, interpreting and applying policies and procedures
- Experience and skills in preparing, analyzing and interpreting reports
- Knowledge of the functions, products and services offered by the various sectors and associated areas of the University
- Knowledge of the Freedom of Information and Protection of Privacy Act (FIPPA) as it pertains to the release of student and client information and of the Canadian Human Rights Act and applicable laws and regulations for Residence Life Services
- Knowledge of computer systems and software such as Windows, word processors, spreadsheets, presentation software, databases, Client Management software, email and Internet
- Ability to listen actively, show empathy, reconciliation, patience and interpersonal skills
- Ability to work independently and in a team
- Good organizational skills and attention to detail
- Ability to work quickly and under pressure
- Self-reliance and good judgment
- Key Competencies: Planning, Initiative, Client Service Orientation, Teamwork and Cooperation
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.