Intermediate Help Desk Operator - Weston FL (58753)

Answer inbound and outbound calls and emails from DEA registrants and clients to resolve routine issues and escalate complex matters. Provide first-tier support for call support, utilizing problem recognition, research, isolation, and follow-up steps to deliver accurate documentation and efficient service. Multitask large orders and tasks while meeting performance metrics for quality assurance, average handle time, adherence, and attendance. Complete two weeks of paid onsite training in Weston, FL. Background checks, credit checks, and drug screenings are required and may delay onboarding by up to 60 days.