Intensive Case Manager
$56,000–$56,000 year
On-siteNew York City, New York, United States or Harlem, New York, United States
Job Summary
Maintain a caseload of 12 clients and conduct at least six in-person services monthly for individuals with serious mental illness re-entering from state prison to New York City shelters. Provide transitional care coordination including pre-release contacts, day-of-release warm handoffs, assessments, service planning, entitlement assistance, housing linkage, and crisis response. Document all services comprehensively in case records and complete required reports in the Child and Adult Integrated Reporting System and AOT portal. Collaborate with stakeholders such as DOCCS/Parole, Department of Homeless Services, and the Office of Mental Health using a strengths-based, recovery-oriented, trauma-informed framework. Connect clients to longer-term community support services like health home care management or assertive community treatment. Work Monday through Friday from 9am to 5pm in a flexible environment allowing partial remote note drafting.
Required Qualifications
- Bachelor's Degree with a major or concentration in a relevant human services area
- Five (5) years of experience in (a) providing direct services to individuals with serious mental illness (b) assisting individuals in their re-entry from incarceration to community settings, and (c) linking individuals with serious mental illness to a broad range of services essential to successful living in the community
- Advanced clinical skills in the engagement of high-need individuals with serious mental illness, including motivational interviewing, suicide prevention, risk screening, trauma-informed care, person-centered care planning and interventions, and recovery-oriented approaches
- Strong commitment to serving justice-involved individuals with behavioral health needs
Desired Qualifications
- Bilingual in Spanish/English
- Individuals with lived experience in the areas of mental health, substance use, or criminal justice involvement are encouraged to apply
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