Integrative Customer Care Specialist II
On-siteGreen Bay, Wisconsin, United States
Job Summary
Handle internal and external customer contacts through phone, email, chat, fax, and website channels to provide fast, accurate transactional support for order entry, account maintenance, and returns. Serve as a Subject Matter Expert for key applications and processes, including SAP order processing and Cloud 4 Customer, while managing SOPs, repositories, and training tools. Provide onboarding, scheduling, and cross-training for new hires, plus ongoing education on product details, promotions, and system efficiencies. Review orders for compliance with pricing and item numbers, resolving discrepancies with Sales and customers. Maintain pricing, discounting, and promotion knowledge across all Nature's Way channels to ensure accurate service.
Required Qualifications
- High school diploma or general education degree (GED)
- Associate degree or bachelor's Degree
- A minimum of three years' customer care, clerical office work and/or sales experience
Desired Qualifications
- Associate degree or bachelor's Degree preferred
- SAP or other ERP software experience preferred
- Intermediate level knowledge and use of Microsoft Word, Outlook, and Excel
- Excellent organization and communication skills
- Ability to balance multiple priorities and meet deadlines in a fast-paced environment
- Ability to prioritize, problem-solve, and think critically in a dynamic environment
- Ability to work independently and with a team and make decisions quickly and logically
- Must possess a willingness and ability to learn
- Must possess the ability to deal with others efficiently, professionally and diplomatically
- Must be detail oriented
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