Integrations Product Manager
HybridRaleigh, North Carolina, United States
Job Summary
Own the integration roadmap for PMS connections, defining which systems to prioritize by portfolio coverage and revenue impact while weighing direct API builds against third-party aggregators. Map the landscape of customer property management platforms to maintain a current view of data exposure and connection methods. Automate nightly revenue, occupancy, and statistical data pipelines to replace manual entry, establishing monitoring and alerting to ensure reliable feeds before customer impact. Partner with Engineering, vendors, and hoteliers to drive API access, expand coverage, and ship clear requirements through to real customer adoption. Track integration coverage, automation rates, and data accuracy to prioritize next steps. This individual-contributor role reports to the Chief Product Officer within Inn-Flow, a hotel software company transforming hospitality operations.
Required Qualifications
- 3+ years in product management in a B2B SaaS environment
- meaningful time spent on integrations, APIs, platform, or data products
- Hands-on experience shipping integrations or data pipelines
- understanding of REST APIs, webhooks, and file-based transfer (SFTP/CSV)
- ability to connect to systems you don't control
- Fluency with data
- ability to reason about how data is structured, mapped, and normalized
- sweat accuracy because downstream accounting and reporting depend on it
- AI-first mentality for accelerating integration work and solving complex data problems
- Strong cross-functional instincts
- ability to build trust quickly with Engineering, external partners, and customer-facing teams
- ability to keep work moving without formal authority
- Excellent written communication
- ability to make technical trade-offs and integration status easy to understand for any audience
- A bias for action
- high ownership
- comfort operating in a fast-moving, EOS-driven environment
Desired Qualifications
- Experience in hospitality, hotel operations, or with property management systems (e.g., OPERA / OPERA Cloud, Cloudbeds, Mews, PEP, Agilysys, etc...)
- Familiarity with hotel revenue data, night audit, or core accounting concepts
- A technical background — reading API documentation, writing SQL, or prototyping against an API yourself
- Experience building or scaling a partner integration ecosystem or app marketplace
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