Integration Support Engineer
RemoteUnited States
Job Summary
Serve as the primary contact for integration-related support, performing root cause analysis on complex integration issues, troubleshooting data flow issues, resolving configuration errors, and escalating bugs to Engineering when necessary. Lead data migrations and system transitions while monitoring for sync issues, and provide hands-on technical support to Customer Success Managers during implementation, migration, or support phases. Collaborate with Engineering to report bugs with full context and ensure smooth handoffs, while building and maintaining technical guides, troubleshooting resources, and runbooks for internal teams. Assist with pre-sales initiatives by supporting technical discovery and answering integration-related questions during calls with prospects. This role requires visiting the San Francisco office twice a year to collaborate in-person with the SWE team.
Required Qualifications
- Strong technical foundation with experience debugging and troubleshooting complex technical systems (APIs, data flows, configurations, logs) even with minimal documentation.
- 2–5 years in technical roles such as integrations, implementation, technical support, web development, internal tools engineering, or solutions engineering.
- Ability to proactively tackle challenges and deliver solutions with minimal reliance on Engineering.
- Technically curious and comfortable debugging, with an interest in improving your technical skills
- Experience conducting root cause analyses and resolving complex technical issues
- Experience creating clear, effective documentation for both internal and external audiences.
- Proven ability to collaborate across teams, particularly with Engineering, Product, and Customer Success.
- Thrives in fast-paced, evolving environments and adapts to ambiguity.
- Excellent communication skills with both customers and internal teams.
- Must be available to visit the SF office about twice a year to collaborate in-person with the SWE team.
Desired Qualifications
- Familiarity with systems like Sage, Vista, QuickBooks, or similar ERP solutions
- Familiarity with General Contractor portals like Procore, Textura, or GC Pay
- Previous experience in construction tech, SaaS, or B2B technical environments
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