Integration Specialist
$85,000–$115,000 year
HybridNew York City, New York, United States or New York, United States
Job Summary
Onboard, configure, certify, and support FIX protocol connections for clients and third-party vendors, guiding stakeholders through technical discovery, connectivity setup, testing, and production rollout. Manage implementation and ongoing support of integration services, including pre- and post-trade workflows, AiEX, and API trading solutions. Own client inquiries and production issues through diagnosis, escalation, and resolution, including connectivity, order-routing, and trade-processing problems during market hours. Proactively monitor FIX sessions and system performance to support platform stability, while investigating technical issues by reviewing messages, logs, and configuration data. Collaborate with cross-functional teams to resolve concerns, define new functionality, and maintain documentation of session configurations and troubleshooting procedures. Partner with product teams to validate configurations and provide ongoing training on new products and workflow enhancements.
Required Qualifications
- Two to five years of experience in technical integration, electronic trading, production support, or a related role
- Bachelor's degree or equivalent relevant professional experience
- Working knowledge of the FIX protocol and related messaging standards, such as FIX 4.2, FIX 4.4, or FIX 5.0
- Practical understanding of electronic trading workflows and the trade lifecycle, including order submission, execution, allocation, and post-trade processing
- Experience working with order management systems, execution management systems, or financial technology platforms or vendors
- Experience with technical troubleshooting, including reviewing messages, application logs, connectivity issues, or system configurations
- Strong analytical and problem-solving skills, with the ability to investigate complex issues in a time-sensitive production environment
- Excellent written, verbal, and client-service skills, with the ability to explain technical concepts clearly and work confidently with clients, vendors, and colleagues across functions and levels
- Team-oriented, with a willingness to share knowledge, contribute to team resources, and support colleagues in achieving shared objectives
- Detail-oriented and results-driven, with a strong sense of urgency and the ability to remain effective under pressure
- Highly organized and self-motivated, with strong initiative and the ability to manage projects, implementations, and competing priorities through completion
Desired Qualifications
- Familiarity with Tradeweb or comparable electronic trading platforms
- Familiarity with FIX messaging, data analysis, or system monitoring tools
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