Integrated Operations (IO) Bridge Analyst - Night Shift
$67,800–$142,200 year
On-siteDenver, Colorado, United States
Job Summary
Maintain an Operations Bridge, collaborating with the Integrated Service Center, Network Operations Center, external agencies, and field units to detect, monitor, and manage Enterprise services. Provide Situational Awareness support by updating reports, monitoring chat rooms, and communicating ongoing impacts to service operations. Leverage Enterprise Management tools to correlate service impacts, availability, and Service Level Agreements while proactively monitoring high-priority incident tickets affecting VIPs and critical services. Prepare daily network availability briefings, charts, and reports for Government leadership and coordinate planned maintenance with commercial carriers. Perform initial assessment, triage, and resolution for basic incidents, routing complex issues to appropriate specialists, and document resolutions in self-help knowledge bases. Alert management to recurring problems and support the After Action Report process. Fill-in support for Shift Supervisors and provide after-hours support for the Enterprise IT Maintenance Coordinator.
Required Qualifications
- An Active TS/SCI Clearance with Polygraph
- Current Security+ or any DoD 8140 IAT certification
- ITIL 4 Certification - or must obtain within 90 days
- At least 5 years' experience maintaining IT infrastructure and services in the Ecosystem, or equivalent
- Shall demonstrate an understanding of commercial network services, wavelength, SONET and carrier ethernet
- Excellent written and verbal communications skills
- Excellent customer service skills
- Proficient writing skills
- Experience drafting and briefing presentations and executive level reports
- Must be able to review technical documentation and summaries information for executive level review
- Working knowledge of network operations and IT services
- Operational experience collaborating and directing resources supporting mission critical operations
- Must be available for on-call support in the event of a COOP or crisis situation as directed by customer
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