Integrated Health Operations Manager - Client Access
On-siteDenver, Colorado, United States
Job Summary
Oversee administrative and operations functions at Integrated Stout Street Health Center, managing daily scheduling, insurance verification, and patient check-ins across Medical, Behavioral Health, Dental, Psychiatry, Nursing, and Case Management services. Direct front desk staff, Client Access Coordinators, and insurance enrollment teams while implementing quality assurance programs to monitor call-in lines and streamline registration within the practice management system. Collaborate with Clinical Directors and Revenue Cycle staff to optimize provider schedules, maximize reimbursement efficiencies, and ensure seamless patient flow. Maintain the phone-tree system and facilitate regular team meetings to address staffing patterns and logistical coverage issues. Welcome clients for direct registration as needed and participate in Quality Improvement initiatives to address service gaps. This role requires a valid Colorado driver's license and at least two years of healthcare operations management experience.
Required Qualifications
- Valid driver's license
- Eligibility for CCH auto insurance coverage
- At least 2 years of management experience
- Proven track record of managing a team of 10+ employees across multiple locations
- Minimum of 2 years of experience in health operations and/or practice
- HIPAA Trained or possesses proficient knowledge of HIPAA rules and regulations
- Understanding of community health clinic operations
- Valid Colorado driver's license
- Demonstrated ability to lead and motivate a diverse team
- Ability to manage through influence
- Ability to participate as a member of an interdisciplinary team
- Strong problem-solving skills
- Ability to work effectively with a diverse staff and client base
- Cultural humility
- Sensitivity and respect for different backgrounds, cultures, and experiences
- Ability to adapt to changing environments, priorities, and needs
- Associate or bachelor's degree in business administration, healthcare management, or a related field
- Experience with or understanding of insurance enrollment and billing in a healthcare environment
- Experience managing front desk operations, customer service teams, or insurance enrollment specialists
- Prior experience in a multi-site operation
- Bilingual (English/Spanish)
- Experience working with under-served or high-needs populations, particularly in a healthcare or non-profit setting
- Understanding of Excel and budget/accounting data
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