Intake Trainer (LATAM)
Remote
Job Summary
Develop and maintain training materials, agendas, assessments, and learning resources for the intake team. Facilitate new hire training programs and provide coaching and performance feedback to new and existing employees. Design and deliver continuous education programs based on performance trends and partner with Operations, QA, and Leadership teams to identify training opportunities. Measure training effectiveness and monitor performance impact through key metrics to ensure content remains accurate and aligned with company goals. This role supports the development of talent within a fast-growing, consumer-focused law firm committed to exceptional client experiences.
Required Qualifications
- Minimum 3 years of experience in a Trainer or similar role within a BPO, call center, or high-volume operational environment
- Experience in instructional design, curriculum development, training delivery, and evaluation methodologies
- Strong classroom facilitation, presentation, and adult learning skills
- Proven ability to develop training plans, materials, assessments, and guidelines
- Experience providing coaching and feedback on both technical and soft skills
- Strong analytical skills with the ability to measure training effectiveness and identify improvement opportunities
- Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Google Workspace (Docs, Sheets, Slides, Drive, Forms), and communication/collaboration platforms such as Slack and Microsoft Teams
- Excellent written and verbal communication skills
- Advanced English level (C1/C2)
- Strong organizational skills with attention to detail and follow-through
- Ability to manage multiple priorities effectively in a fast-paced environment
- Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace
- Must have a laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher
- Jabra Evolve 20 headset or equivalent required
- Must have a stable internet connection with a minimum speed of 25 Mbps
- Available to work U.S. business hours
- Willingness to use time-tracking software
- This position is only open to candidates located in LATAM
- Resumes must be submitted in English
Desired Qualifications
- Experience in a rapidly growing organization or performance-driven environment
- Familiarity with CRM systems such as Salesforce or other intake/case management platforms
- Experience improving workflows, operational processes, or client experience initiatives
- Ability to stay organized and effective in dynamic environments while maintaining focus on quality and timely execution
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