Intake Support Specialist
On-site · Farmington Hills, Michigan, United States
Job Summary
Intake Support Specialist for Stillman Law Office in Farmington Hills, MI. Serve as the first point of contact for new matters, monitor and triage intake emails, process collection-related inquiries, draft, proof, and mail letters using firm templates, and provide front-desk coverage. Requires professional communication, strong attention to detail, and ability to juggle multiple priorities; on-site, Monday–Friday, 8:00 a.m.–5:00 p.m. with 40 hours/week. On-site role with familiarity in legal terminology or collections workflows a plus; proficiency in Microsoft Office (Word, Outlook, Excel) and comfort learning new software. Benefits include health, dental, vision, 401(k) with match, and paid time off.
Required Qualifications
- High school diploma or equivalent
- 1+ year of experience in a legal, collections, or high-volume administrative environment
- Strong written and verbal communication skills with a professional, courteous phone manner
- Proficiency with Microsoft Office (Word, Outlook, Excel) and comfort learning new software
- Reliability, discretion, and a proactive mindset
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