Intake Supervisor
$41,600–$43,680 year
On-siteAnn Arbor, Michigan, United States
Job Summary
Provide leadership for Intake staff when the manager is offsite and liaise between staff and management. Ensure animals are properly cared for, maintain facility cleanliness, and coordinate animal movement with the Animal Care Team. Facilitate intakes by answering customer questions, managing out-of-county situations, and performing intake procedures. Support technicians with high-maintenance customers and train staff to adhere to Standard Operating Procedures. Monitor daily staffing, sanitation, and PetPoint record accuracy while writing incident reports and distributing policy updates. Work full-time with weekend and holiday availability, including rotating as a Love Train Technician monthly.
Required Qualifications
- Self-motivated
- Compassionate
- Enthusiastic
- Open-minded
- Flexible
- Ability to provide supportive training and supervision
- Problem-solving abilities
- Ability to remain calm in stressful situations
- Ability to remain personally accountable
- Open to feedback and change
- Good interpersonal skills
- Ability to address conflict sensitively
- Experience in shelter operations
- Strong knowledge of animal care
- Minimum two years of supervisory experience in an animal welfare setting
- Must be or become certified in animal euthanasia
- High degree of emotional regulation and resilience
- Ability to tolerate and manage stress
- Adaptability to change
- Empathy for both animals and people
- Overall positive outlook
- Ability to lift and move animals, materials and equipment weighing up to 60 lbs
- Use of a computer keyboard, mouse, monitor and telephone
- Be or become proficient in the use of shelter software, including PetPoint, SharePoint and ADP
- Be able to make corrections in PetPoint as appropriate
- Be familiar with SharePoint libraries and be able to access and consult SOPs as needed
- Attend HSHV staff meetings
- Read email each assigned shift and respond as appropriate
- Must be willing to learn and work as a Love Train Technician at least once every other month, or as needed for staffing
- Must have weekend and holiday availability
- Non-exempt, Hourly
Desired Qualifications
- Bachelor's degree preferred
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