Intake Specialist Voice
On-siteHyderabad, Telangana, India
Job Summary
Handle inbound and outbound calls with US healthcare providers and stakeholders to process requests via phone, email, fax, and electronic systems. Review medical documentation for completeness, validate information for prior authorization, and enter patient and provider details accurately into healthcare systems. Identify missing information, coordinate resolutions with appropriate teams, and provide first-level support while escalating complex issues. Document all interactions, maintain HIPAA confidentiality, and meet call quality and productivity expectations. Align with Information Security Management practices and organization policies.
Required Qualifications
- 5 years of customer service experience with 2+ years in call center experience
- Bachelor's degree or equivalent experience preferred
- Excellent verbal and written English communication skills
- Strong attention to detail and ability to process healthcare information accurately
- Ability to analyze information and identify missing or incorrect data
- Comfortable working with multiple applications and healthcare systems
- Strong computer skills including Microsoft Office and Google Workspace
- Ability to work in a fast-paced, target-driven environment
- Strong problem-solving and decision-making skills
- Ability to work independently and collaborate with remote teams
- Willingness to learn US healthcare processes and terminology
- Experience in US healthcare operations, medical billing, claims, or prior authorization
- Experience in healthcare BPO/KPO, payer/provider operations, or contact center environments
- Knowledge of HIPAA regulations and patient privacy practices
- Experience handling provider/customer calls
- Experience with healthcare documentation review
- Strong written and verbal communication
- Customer service orientation
- Good analytical and documentation skills
Desired Qualifications
- Ability to manage multiple tasks with accuracy
- Ability to handle sensitive healthcare information professionally
- Adaptability and willingness to learn new processes
- Reliably commute or planning to relocate before starting work
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