INTAKE SPECIALIST
$39,520–$43,680 year
On-siteBaltimore, Maryland, United States
Job Summary
Monitor the front entrance, greet visitors, verify identities, issue badges, and direct them to waiting areas. Answer and route all incoming telephone calls, record messages, and manage faxes. Greet arriving patients, interview them to gather medical information, and log vital statistics. Schedule appointments, check insurance eligibility, and assign SAMIS numbers. Assist clients in completing documentation, compile admissions packets, and provide specimen instructions. Monitor clients during wait times, prepare them for examinations, and update daily census reports. Maintain financial records, track supplies, sterilize instruments, and record medical histories in patient files.
Required Qualifications
- High school graduate or equivalent
- Minimum two (2) to three (3) yrs. work experience in a professional office setting
- Experience operating a multi-line phone and paging system
- CPR/First Aide Certification (Required or the ability to obtain within the first 90 days of employment)
- Proficiency in reading, understanding, and speaking English
- Must be able to lift up to 15 pounds at times
- Must have good organizational skills, ability to work independently, and multi-task
- Must understand, be empathetic, patient, and compassionate with clients
- Ability to follow written and verbal instructions accurately
- Demonstrated ability to handle multiple priorities
- Must have attention to detail, organizational, time management, problem solving, and prioritization skills
- Respect for and maintenance of professional boundaries with all individuals
- Personal belief in recovery and the recovery process
- Background and drug test completion
Desired Qualifications
- Associates of Arts (AA) degree (Preferred)
- Bilingual (English / Spanish) is a PLUS
- Proficient in administrative and office procedures, systems, file management, record keeping, stenography and transcription, and form designing
- Understanding of basic medical terminology
- Proficient in relevant medical equipment, policies, procedures, and strategies
- Knowledgeable in local, state, and national security operations for protection of people, data, property, and institutions
- Excellent written and verbal communication skills, with the ability to interact effectively with staff, clients, and the public
- High energy, flexibility, and strong interpersonal skills to work effectively within a team
- Ability to engage clients flexibly based on their individual needs
- Demonstrated ability to use entire MS Office 365 (Outlook, Word, and Excel)
- Ability to learn in-house software
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