Intake Specialist

Distribute admission information according to company policy and prioritize phone calls to route referrals based on clinical needs. Accurately enter demographic, financial, and referral data into computer systems to facilitate billing and scheduling, while calculating co-pays and deductible amounts as per insurance reimbursement rates. Interpret insurance policy benefits to reflect coverage amounts and client co-pays, completing necessary documentation for initial and follow-up authorizations. Collaborate with clinical staff to coordinate admission dates and times, ensuring accurate utilization for patient needs. Answer phones, texts, and calls on weekends and after hours for insurance questions, and assist referral sources with finding placement for patients when the company cannot accept them. Maintain daily referral reports and pass outstanding referrals to night or weekend supervisors.