Intake Specialist/ Medical Receptionist
On-site · Lakeland, Florida, United States
Job Summary
Intake Specialist is the first point of contact at the site, handling greeting volunteers, verifying identification, providing necessary documents, answering calls/emails, scheduling and rescheduling appointments, handling CTMS entries and billing-related notes, coordinating transportation, maintaining trackers for no-shows and screenings, sending weekly reports to clinic staff, managing study materials and startup activities, and performing general office duties. Strong customer service, organizational, and communication skills are essential; bilingual English/Spanish is a plus; HIPAA compliance and discretion with sensitive information are required.
Required Qualifications
- An Associate’s degree and a minimum of 3 years’ experience in customer service, administration or sales, or an equivalent combination of education and experience, is required.
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