Intake Specialist
On-site · Fairlawn, Ohio, United States
Job Summary
Intake Specialist responsible for the day-to-day operations of the Intake Department, reporting to the Intake Manager. Responsibilities include answering phones in a high-volume call center, creating and fielding client intakes, collecting and recording information from potential clients and opening cases in case management software, receiving and distributing mail, and collecting and recording police reports. Requires high-volume phone/call center or law-firm experience (preferred), exceptional communication, ability to work under pressure, strong attention to detail, organization, multitasking, MS Office proficiency (Outlook, Word, Excel), typing 55 wpm, teamwork, and ability to lift up to 20 pounds.
Required Qualifications
- High volume phone, call center, and/or law firm experience preferred
- Exceptional communication skills
- Ability to work well under pressure and to exercise good judgment
- Strong attention to detail
- Organized and able to multitask and prioritize workload
- Strong working knowledge of MS Office
- Ability to 55 wpm
- Must work well in a team atmosphere
- Ability to lift a minimum of twenty pounds
- Highly proficient in MS Outlook, Word, and Excel
- Basic business practices. Standard clerical and general office administration procedures.
- High command of English grammar, usage, punctuation, and spelling
- Use of computers and related software applications
- Coordination skill to operate a personal computer keyboard to utilize software and other computer programs to create documents
- Coordination skill to operate office phone and headphones
- Coordination skills to operate printers and calculators
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