Intake Specialist
$48,000–$50,000 year
Remote · United States
Job Summary
Intake Specialist at Float Health coordinates start-of-care visits for new patient referrals, matching appropriate nurses to patients, onboarding patients to Float Health, confirming logistics, and communicating with pharmacies, nurses, and patients via email, phone, chat, and SMS. The role emphasizes patient outcomes, timely scheduling, cross-functional collaboration, and continuous improvement of workflows and technology in a fully remote US-based setting. Flexible, urgent-care oriented, and customer-service focused with strong organizational skills and proactive problem-solving. Requires experience with medical scheduling, multi-platform tech use, strong communication, and the ability to work both independently and in a team.
Required Qualifications
- Previous experience with medical scheduling
- Ability to utilize multiple technology platforms simultaneously
- Ability to manage inbound communication while supporting other tasks
- Ability to type 60 words per minute with high accuracy
- Excellent critical thinking and problem-solving abilities
- Highly organized with excellent time management skills
- Exceptional customer service skills
- Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users
- Ability to work effectively both independently and in a team environment
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