Intake Specialist
On-siteNorth Wilkesboro, North Carolina, United States
Job Summary
Review medical records, payer guidelines, and clinical documentation to determine patient eligibility and qualification status prior to service delivery. Communicate with patients regarding financial responsibility, collect payments, and document interactions accurately while contacting sources for missing information. Enter referrals within established timeframes, coordinate inventory and service scheduling, and navigate multiple EMR systems to manage documentation. Answer incoming calls promptly and ensure appropriate shipping methods are selected in accordance with company procedures. Participate in on-call rotation during non-business hours and support team operations by following established policies.
Required Qualifications
- One (1) year of relatable work experience
- High School Diploma
- Associate's degree in relatable field
- Healthcare Administration
- Business Administration
- equivalent work experience
- Company conducted Background Check
- Company conducted Motor Vehicle Record Check
- valid licensure/certification
Desired Qualifications
- Experience in management
- administrative
- clerical
- insurance
- billing
- claims
- call center
- customer service
- Experience within a healthcare organization
- pharmacy
- HME
- medical supply
- Medicare-certified environment
- Excellent verbal and written communication skills
- analytical
- problem-solving
- decision-making abilities
- attention to detail
- Ability to multi-task in a fast paced environment
- Proficient computer skills
- Microsoft Office
- healthcare systems
- Comfort learning new technologies
- navigating multiple systems
- Ability to work independently
- following established procedures and directives
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