Intake & Scheduling Coordinator
On-siteDetroit, Michigan, United States
Detroit, Michigan, United StatesOn-sitePart TimeSmall
Part TimeSmall
Job Summary
Manage client intake by gathering patient information, assessing service needs, and contacting all new referrals within 24 business hours. Coordinate caregiver schedules to ensure proper client coverage, resolve conflicts and last-minute call-offs, and maintain accurate records in the home care management system. Serve as the primary point of contact for clients, families, and caregivers regarding scheduling inquiries while communicating with healthcare professionals to facilitate smooth onboarding. Meet prospective clients by phone, in the office, or at their homes.
Required Qualifications
- High school diploma or equivalent
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Excellent verbal and written communication skills
- Ability to remain calm and solution-focused in a high-volume, fast-paced environment
Desired Qualifications
- Prior experience in home care, healthcare scheduling, or a related administrative role
- Proficiency with scheduling software, EMR systems, or home care platforms
- Knowledge of Medicaid, insurance authorizations, or home care regulations
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