Intake Manager
$70,000–$80,000 year
On-siteLas Vegas, Nevada, United States
Job Summary
Lead the front-end referral and admissions process, overseeing benefit verification, prior authorizations, and re-authorizations to ensure timely pull-through to care. Manage and develop the Acute Intake and Referral Management team by setting clear metrics, goals, and performance expectations. Establish intake workflows, communication protocols, and documentation standards that support high-quality, compliant patient records while collaborating with Pharmacy Services, Nursing Services, Sales, and executive leadership for seamless end-to-end outcomes. Serve as the escalation point for intake and referral issues, driving resolution with urgency and accountability. Monitor SLAs, referral volume trends, and payer performance to proactively adjust staffing and resources. Support accreditation, quality improvement initiatives, audits, and HIPAA-compliant practices, identifying opportunities for process improvement and leading thoughtful change that benefits patients, providers, and teammates.
Required Qualifications
- 5+ years of experience managing acute infusion or specialty therapy referrals, care coordination, or prescription services
- 3–5 years of reimbursement, payer, or authorization experience across Medicare, Medicaid, and commercial plans
- Experience leading and developing teams, setting metrics, and supporting performance improvement
- Strong knowledge of infusion therapies, intake qualifications, ICD‐10, and referral documentation requirements
- Clear, confident communication skills with patients, providers, payers, and internal partners
- Comfort balancing operational detail with strategic thinking in a growing environment
- High ownership, follow‐through, and accountability in everything you do
- Bachelor's degree preferred (or equivalent experience)
- Advanced computer proficiency
- CareTend experience
- Willingness to travel up to 5% as needed
- Participate annually in required legal and ethical compliance training
- Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies
- Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
- Refrain from any behavior that could be considered unethical or unlawful
- Demonstrating integrity, dedication, compassion, and enthusiasm
- Placing patients first
- Working collaboratively with a 'stacked‐hands' mindset
- Maintaining a consistent focus on quality, accountability, and continuous improvement
- Ability to prioritize competing demands
- Manage multiple tasks effectively
- Seek guidance when appropriate
- Ability to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others
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