Intake Manager - Denver

Intake Manager is accountable for end-to-end conversion performance, coaching effectiveness, and operational execution for an intake team operating in virtual and/or in-office modalities. This role leads and develops Intake Leads and Specialists, builds a disciplined coaching culture, and ensures consistent performance, compliance, and client experience standards. Responsibilities include coaching 1:1s, reviewing consultations and CRM data to identify coaching opportunities, serving as escalation point for complex client situations, leading daily team huddles, partnering on performance reporting/hiring decisions, coordinating with Training and QA to translate QA findings into corrective action, managing performance and development through PIPs, participating in hiring for intake roles, and stepping in to conduct consultations when volume requires. Great-fit candidates will have 3-5 years in a consultative sales role with demonstrated conversion results, 2-4 years of people leadership, immigration/legal/financial services or related experience, bilingual Spanish-English, and CRM proficiency (Litify/Salesforce preferred). This role supports hybrid work in Centennial, CO.