Intake Manager
$15–$15 year
On-siteSt. Louis, Missouri, United States
Job Summary
Oversee and lead the Intake and Client Relations teams of approximately 12 employees, ensuring they meet productivity and quality standards. Produce accurate and actionable intake performance reports, working closely with the marketing team to ensure reliable data-driven insights. Guide the team on analyzing case viability, ensuring potentially viable personal injury cases receive appropriate evaluation throughout the intake process. Implement performance management strategies including coaching, corrective actions, and accountability initiatives to foster a culture of ownership. Address internal conflicts and motivate the team to align with firm standards in this high-impact leadership role. Join a nationally recognized personal injury law firm committed to delivering exceptional client service and pursuing justice with integrity.
Required Qualifications
- Extensive experience in personal injury case evaluation
- Liability analysis
- Damages
- Insurance coverage
- Proficient in using Excel
- Other reporting tools
- Strong ability to coach
- Motivate
- Provide corrective feedback
- Focus on improving team performance
- Focus on culture
- Comfortable addressing internal conflicts
- Enforcing accountability
- Effective communication
- Problem-solving skills
- Ability to interpret operational data
- Derive business insights
- Improve intake and client relations operations
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