Intake Manager
On-siteSherman, Texas, United States or Anna, Texas, United States
Job Summary
Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development. Train and coach Intake Coordinators by auditing calls and providing feedback to improve service quality. Oversee referral pipelines to ensure timely responses and high conversion rates while organizing workflows and schedules across assigned regions. Provide direct coordination support for processing referrals and assisting with urgent calls. Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts. Respond to urgent intake issues with a calm, client-first approach and ensure compliance with healthcare regulations. Review payroll, timekeeping, and bonus reports for accuracy while maintaining intake-related reports for leadership.
Required Qualifications
- 2+ years experience in intake, admissions, patient access or similar role
- Previous supervisory, lead, or training experience
- High school diploma or equivalent
- Strong communication and customer-service skills with a client-first mindset
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