Intake Legal Assistant
$41,600–$54,080 year
HybridWilliamsville, New York, United States
Job Summary
Conduct initial contact with prospective clients, perform phone interviews, and gather facts during in-person meetings. Create case files using case management software, schedule appointments, and coordinate out-of-office appointments with couriers. Draft correspondence, assemble enclosures, and request police reports or medical records. Prepare physical case files for transfer to attorneys and manage department email requests. Follow up on overnight service calls before 10:30 AM and photocopy, fax, email, mail, and scan client case items. Work Tuesday through Saturday or Sunday through Thursday in a hybrid schedule.
Required Qualifications
- Proven experience working in customer service
- Excellent communication and organizational skills
- Highly detail-oriented
- Ability to thrive in a fast-paced environment
- Demonstrated problem-solving and excellent decision-making abilities
- Tuesday through Saturday or Sunday through Thursday
Desired Qualifications
- If you are an experienced customer service professional who is organized and pays close attention to detail, we want to hear from you
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