Intake Coordinator
$30,000–$30,000 year
On-site · Baltimore, Maryland, United States
Job Summary
Intake Coordinator responsible for interacting with prospective clients by phone or email, assessing needs, entering data into client database, and referring clients to the proper program/service. Primary duties include answering inquiries, analyzing issues, data entry and updating client records, routing calls to housing counselors or attorneys, reviewing databases for completeness, scheduling appointments, ensuring data accuracy, assisting with outcome follow-up, and performing additional administrative tasks.
Required Qualifications
- High School Diploma, or 2-5 years of experience in a customer service role, or an equivalent combination of education and experience
- Ability to work respectfully and effectively with people of diverse economic, ethnic, and educational backgrounds
- Professional demeanor, outstanding customer service and interpersonal skills and a proven ability to work cooperatively with others
- Excellent computer skills, including accurate typing and spelling
- Experience using MS Office software
- Excellent verbal/written communication skills; strong organizational skills, and great attention to detail
- Experience providing customer service by phone
- Experience working with Salesforce or similar legal case management software strongly preferred
- Must possess ability to manage sensitive/confidential information with integrity
- St. Ambrose values a diverse workforce. EOE.
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