Intake Coordinator
On-siteMain, Eastern Cape, South Africa
Job Summary
Coordinate and assist in the provision of health resources and services to clients through a screening and triage process. Answer family questions, provide service referrals, and schedule appointments while gathering referral and pre-admission information for data entry. Identify emergent or complex cases requiring clinical review before finalizing referrals. Collaborate with interdisciplinary teams to ensure efficient resource and scheduling services, utilizing Electronic Medical Record and Scheduling software to assess service demand and capacity. Maintain confidentiality of all clinical and administrative information consistent with agency policy.
Required Qualifications
- Bachelor's Degree in relevant field
- Customer service or other relevant experience
- Strong skills in customer service
- Strong skills in process improvement
- Strong skills in data entry
- Advanced computer skills
- Standing
- Walking
- Audible speech
- Color vision
- Computer skills
- Decision Making
- Depth perception
- Hand use: grasping
- Hand use: gripping
- Hand use: turning
- Hearing acuity
- Interpreting Data
- Peripheral vision
- Problem solving
- Repetitive hand/arm use
- Seeing – Far/near
- Sitting
- Bend/twist
- Climb stairs/ladder
- Flexing/extending of neck
- Lifting / Carrying: 0-10 lbs
- Pushing / Pulling: 0-25 lbs
- Reaching above shoulder
- Squat/kneel
Desired Qualifications
- Proficiency with EPIC
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