Intake Coordinator
$41,600–$52,000 year
On-site · Spring Valley, New York, United States
Job Summary
Coordinate intake referrals from initial intake through start of care, verifying eligibility and payer requirements, and ensuring compliance with NYS DOH regulations and agency policies. Serve as the first point of contact for referral sources, patients, families, and community partners; facilitate communication among stakeholders; ensure timely admission with accurate documentation; collaborate with clinical and administrative teams to initiate services; maintain strong relationships with hospitals, MLTCs, and physicians; and uphold intake timelines with a high level of customer service.
Required Qualifications
- Previous experience as an Intake Coordinator in a Licensed Home Care Services Agency (LCHSA), Managed Long-Term Care (MLTC), home care agency, or related healthcare setting.
- Strong understanding of the MLTC enrollment process and Medicaid eligibility requirements (Medicaid applications are not completed in-house).
- Knowledge of home care authorization processes, payer requirements, and referral management.
- Excellent follow-up skills with the ability to manage multiple referrals simultaneously.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to build and maintain relationships with referral sources and community partners.
- Detail-oriented with exceptional organizational and problem-solving skills.
- Proficiency with electronic health records (EHR) systems and Microsoft Office applications.
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