Intake Coordinator - Law Firm
On-siteDenver, Colorado, United States
Job Summary
Screen phone calls and review new business intake to assign cases to attorneys. Conduct client interviews with genuine empathy, build rapport, and take accurate notes during consultations. Monitor and follow up on all inquiries via phone, email, and internet referrals while maintaining accurate logs and tracking systems. Schedule consultations and collaborate with attorneys to complete the intake process. This role requires handling high call volume and maintaining professionalism regarding confidential information. Based in Denver or Englewood, the position supports a team focused on settling cases and protecting children.
Required Qualifications
- 2 or more years of customer service or sales experience
- 1 or more years of experience in a law firm
- 1 or more years as an intake coordinator
- Excellent written and verbal communication skills
- Strong interpersonal and customer service skills
- Basic understanding of administrative procedures and office systems
- Proficient in Microsoft Office
- Must be able to lift up to 15 pounds at times
- Must be able to share workspace, attend meetings, and meet deadlines
- Must have the ability to work from our Denver or Englewood office
- Must have the ability to come to our Denver or Englewood office
Desired Qualifications
- Call center experience
- Salesforce experience
- Case management software experience
- Bilingual Spanish-speaking
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