Intake Coordinator - Law Firm
$41,600–$52,000 year
On-site · Denver, Colorado, United States or Englewood, Colorado, United States
Job Summary
As an Intake Coordinator for a Denver-area law firm, you will provide an exceptional client experience by reviewing and assigning new intake, screening calls before scheduling attorney consultations, following up on inquiries, building rapport with potential clients, and guiding the intake process from start to finish. You will conduct empathetic client interviews, take accurate notes during attorney consultations, and collaborate with attorneys to complete the intake. The role requires 2+ years of customer service or sales experience, 1+ year in a law firm, and 1+ year as an intake coordinator, with Salesforce and case-management software experience considered a major plus. Bilingual Spanish-speaking is a plus. Strong written and verbal communication, interpersonal skills, and proficiency with Microsoft Office are essential. The position is based in our Denver or Englewood office, with in-office (IN_PERSON) work expectations. Must be comfortable with high-volume calls and maintaining confidentiality in handling sensitive information.
Required Qualifications
- 2 or more years of customer service or sales experience
- 1 or more years of experience in a law firm
- 1 or more years as an intake coordinator
- Salesforce experience is a plus
- Case management software experience is a major plus
- Bilingual Spanish-speaking is a plus
- Excellent written and verbal communication skills
- Strong interpersonal and customer service skills
- Basic understanding of administrative procedures and office systems
- Proficient in Microsoft Office and willing to learn new programs
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