Intake Coordinator - Full time
$37,440–$37,440 year
On-siteWaelder, Texas, United States
Job Summary
Monitor Salesforce for new inquiries and pending admissions requiring onsite support. Support lead progression through timely follow-up, intake assistance, and accurate documentation while converting leads to admissions. Create and maintain potential admission files in the Kipu EMR, uploading required intake documentation including verification of benefits and pre-admission screenings. Serve as the onsite point of contact for clients, families, and referral partners, communicating intake steps using trauma-informed, client-centered approaches. Coordinate client travel logistics and collaborate with Behavioral Health Support, Admissions, Clinical, and Facility teams to ensure smooth, compliant transitions into care. Maintain accurate, compliant records in accordance with Joint Commission standards.
Required Qualifications
- Associate's degree and/or equivalent relevant experience
- Current CPR certification
- Strong administrative, organizational, and time-management skills
- Excellent verbal and written communication skills with the ability to build rapport quickly
- Experience with customer service, intake coordination, or sales support functions
- Working knowledge of confidentiality laws, accreditation requirements, and Joint Commission standards
- Strong attention to detail with a focus on documentation accuracy and compliance
- Ability to analyze information, follow procedures, and support quality improvement efforts
Desired Qualifications
- One (1) to two (2) years of experience in behavioral health, substance use treatment, healthcare coordination, or healthcare-based customer service
- Experience with Kipu EMR and/or Salesforce systems
- Prior experience supporting intake or admissions operations in a behavioral health setting
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