Intake Coordinator
On-sitePeachtree City, Georgia, United States
Job Summary
Process patient intake and referral information using knowledge of ICD-10/ICD-9 coding, pharmaceutical drugs, and dosing. Conduct initial assessments to gather patient demographics, medical history, and home infusion needs. Collect and verify patient medical records and insurance details while communicating coverage status and authorization requirements. Serve as the primary point of contact for new patients, guiding them through the intake process and addressing inquiries. Collaborate with pharmacy teams to ensure timely medication processing and relay critical patient information to healthcare providers. Maintain detailed records of intake, verifications, and communications using CareTend or EMR systems. Adhere to all applicable laws and internal policies related to home infusion services.
Required Qualifications
- Associate or bachelor's degree in healthcare administration, business administration, or a related field
- Prior experience in healthcare administration, patient intake, or a related field, preferably within a home infusion or pharmacy setting
- General understanding of medical terminology and ICD-10/HCPCS coding
- Pharmacy Technician license or the ability to obtain within 120 days of employment
- Strong communication and interpersonal skills to effectively interact with patients, providers, and team members
- Excellent organizational skills and attention to detail
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency in using computer systems and software, including electronic health records (EHR) and pharmacy management platforms
- Familiarity with maintaining medical documentation in HIPAA-compliant systems
- Must be able to sit or stand for extended periods while performing job duties
- Frequent and consistent use of a telephone is required, including handling inbound and outbound calls for prolonged periods throughout the workday
- Ability to use a headset and other telecommunication equipment for extended durations
- Manual dexterity required for dialing, typing, and note-taking during calls
Desired Qualifications
- Preferred: Associate or bachelor's degree in healthcare administration, business administration, or a related field
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