Intake Coordinator
On-siteIndianapolis, Indiana, United States
Job Summary
Manage all aspects of the client/patient intake process to ensure timely, accurate, and effective referrals. Welcome clients, verify medical insurance coverage and benefits, and ensure appropriate financial clearance. Complete screening and admission paperwork accurately while scheduling appointments for consultations, tests, and procedures. Maintain up-to-date census using the Bed Board and manage insurance authorization processes. Answer phone and email inquiries, address complaints, and perform clerical tasks such as filing and chart preparation. Coordinate reimbursement in compliance with state, federal, and payer regulations. Requires basic knowledge of ICD-10 and HCPC/CPT codes, strong communication skills, and a high school diploma. Full-time role with comprehensive benefits including health, dental, and vision.
Required Qualifications
- High school diploma or equivalent
- Past experience in patient intake or medical office administration
- Current driver's license
- Acceptable driving record
- Current auto insurance
- Ability to work independently
- Strong affinity for customer service
- Type at least 40 wpm with a high level of accuracy
- Like working with culturally diverse populations
- Excellent organizational and time-management skills
- Great communication skills
- Computer literacy - Google Suite, Word, Excel
- Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check
- Completion of New Hire Orientation at the beginning of employment
- All training requirements including Relias at the beginning of employment and annually thereafter
- ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body
- Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift
- Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time
- Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
Desired Qualifications
- Basic comprehension of ICD-10 and HCPC/CPT codes
- Basic knowledge of therapy types
- Understanding of the data entry process for client/patient demographics in the EHR
- Verifying medical insurance coverage and benefits for each client/patient as well as ensuring appropriate financial clearance
- Scheduling appointments for consultations, tests, and procedures
- Maintaining up to date Census utilizing Bed Board
- Answering phone and email inquiries in a timely manner
- Promotes operational efficiency
- Addressing any client/patient complaints or concerns
- Performing clerical work, such as filing, copying, or faxing
- Preparing and maintaining client/patient charts
- Complying with the regulations and policies of the organization
- Working collaboratively with leadership assigned to multiple locations
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.