Intake Coordinator
On-site · Springfield, Massachusetts, United States
Job Summary
Intake Coordinator to serve as first point of contact for individuals seeking behavioral health services, handling intake and medication-related information, verifying insurance, scheduling appointments, coordinating with referral sources and program staff, maintaining electronic records, and guiding callers to appropriate levels of care. Requires strong communication, empathy, data entry and familiarity with EHR systems; bilingual Spanish skills preferred; on-site role in Springfield, MA with mission-driven environment and opportunities for professional growth.
Required Qualifications
- High School Diploma or GED (required)
- Associate’s or Bachelor’s Degree in a related field (preferred)
- Minimum of 2 years of relevant experience in healthcare, behavioral health, or a call center/intake setting
- Knowledge of mental health and substance use disorder treatment services
- Experience with insurance verification and Electronic Health Record (EHR) systems (preferred)
- Strong verbal and written communication skills with a customer-service mindset
- Proficiency in computer systems, databases, and Microsoft Office applications
- Ability to manage high-volume calls, multitask, and problem-solve effectively
- Demonstrated cultural competence and comfort working with diverse populations
- Spanish language proficiency
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