Intake Clerk
On-siteChicago, Illinois, United States
Job Summary
Submit preliminary conflicts searches and new matter requests within the firm's intake workflow system. Maintain database integrity by accurately inputting client matter information and case details into the case management system. Provide administrative support to the Practice Support department, including assisting with billing, time entry projects, and special initiatives. Facilitate a smooth intake process through clear communication with clients, attorneys, and staff. Participate in cross-training to ensure comprehensive knowledge of all procedures and provide coverage during absences or high-volume periods. Stay current with industry best practices in conflicts of interest and risk management. Work evenings, weekends, and holidays as needed to support escalated issues and tight deadlines.
Required Qualifications
- Excellent analytical skills
- Ability to draw accurate conclusions from complex sets of information
- Advanced internet skills
- Exceptional attention to detail
- Excellent interpersonal, written and verbal communication skills
- Ability to work with personnel at all levels
- Excellent professional work ethic
- Initiative
- Customer service
- Proficiency in Microsoft Office programs
- Ability to work with tight deadlines
- Ability to provide off hours (evenings, weekends and holiday) to support projects and escalated issues, as needed
Desired Qualifications
- Previous experience in a law firm, professional services or consulting firm in processing new business and/or conflicts of interest
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