Insurance Team Leader
$50,500–$50,500 year
On-siteRichardson, Texas, United States
Richardson, Texas, United StatesOn-siteFull Time$50,500–$50,500 yearLarge
Full TimeLarge
Job Summary
Lead 12 to 18 Licensed Insurance Agents in the LeasingDesk Contact Center by maintaining high customer satisfaction, evaluating call quality, and conducting regular coaching sessions. Manage work-related problems, handle difficult situations, and provide feedback on staffing issues to the manager. Assist with operational strategy, process control, and staff selection while reporting and tracking product and process problems. Serve as a backup on phones and interface with product management and development teams. Work evenings and weekends as needed.
Required Qualifications
- Active Property & Casualty Insurance License
- Excellent customer service and verbal/written communication skills
- Strong computer skills in PCs and Internet computing
- Minimum 2-year experience in a call center or customer service role
- Ability to type at least 45 words per minute and accurately capture detailed information
- Excellent problem-solving skills required
- Exhibits professional demeanor, is accountable, accurate, customer friendly
- Computer literate, working knowledge of Microsoft programs including Outlook, Excel, and Word, and proprietary company systems
- Able to sit or stand for frequent periods in the same location with some opportunity to move about
- Flexible with work hours to meet Contact Center hours of operation and workload needs as manager schedules (including availability to work overtime as required)
Desired Qualifications
- Previous insurance experience preferred, but not required
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