Insurance Specialist - Physical Therapy - Fields

Obtain authorizations for physical therapy services via online sites and phone calls, updating billing alerts and filing fax confirmations for PSR scheduling. Assist with maintaining visit compliance within authorization dates and dates provided, while handling correspondence on appeals and retro authorizations. Solve patient questions or complaints, forward issues to customer service as necessary, and provide insurance guidance to patients and providers. Check follow-up questions from patients, billing, and claims departments. Attend continuous improvement classes for electronic medical record updates and carrier changes. Assist with front desk needs, including check-in, scheduling, and answering phone calls.