Insurance Order Specialist
On-siteBengaluru, Karnataka, India
Job Summary
Process and manage Homeowner Insurance orders accurately within defined timelines by coordinating with insurance carriers, agents, and internal stakeholders to obtain required information. Review documents for completeness and accuracy before processing, then maintain records and update internal systems with order status. Communicate effectively via phone and email with US-based clients and insurance partners while meeting productivity, quality, and turnaround time targets. Adhere to company policies, compliance requirements, and process guidelines. This role requires willingness to work permanent night shifts during US business hours and live within a reasonable commuting distance of the Zillow India office.
Required Qualifications
- Excellent verbal and written communication skills
- Willingness to work permanent night shifts (US business hours)
- Strong attention to detail
- Good computer proficiency and the ability to work with multiple applications
- Ability to work in a fast-paced environment and meet deadlines
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Valid driver's license
- Order to Cash
- Procure to Pay
- Supply Chain
- Customers
- Suppliers
Desired Qualifications
- Prior experience in US mortgage or insurance processes
- Knowledge of US homeowners insurance ordering
- Familiarity with US insurance terminology and documentation
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