Insurance Customer Service Representative- Office Assistant
On-siteKitchener, Ontario, Canada
Kitchener, Ontario, CanadaOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Answer client calls and emails to apply contract changes, cancellations, and updates while educating customers on insurance options. Establish relationships with clients and follow up as needed to ensure satisfaction and retention. Use a needs-based review process to guide customers through their insurance goals. Maintain professionalism and attention to detail while multitasking in a fast-paced office environment. Requires an insurance licence (OTL or RIBO), two years of office work experience, and strong communication skills.
Required Qualifications
- High school diploma
- 2 years of experience doing office work
- Knowledge of financial documents
- Ability to use computer software and ease with communication technology
- Experience with operations/ customer service
- Insurnace Licence ( OTL or RIBO)
- Professionalism and attention to detail
- Friendly Bubbly Outgoing personality
- Ability to multitask
- Strong communication and verbal skills
- Ability to work in a fast paced environment
- Active and responsible team member
- Ability to take orders
- Strong organizational and prioritization abilities
- Ability to communicate with managers
- Continuous desire to improve
Desired Qualifications
- Second language is a plus
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