Insurance Customer Service Representative
$48,820–$59,929 year
Hybrid · Cherry Hill, New Jersey, United States
Job Summary
The Insurance Customer Service Representative is responsible for providing day-to-day service and support to clients, focusing on profitability and growth objectives. Responsibilities include supporting sales programs, answering client calls, advising on insurance coverage, processing policy changes and claims inquiries, and maintaining relationships with insurance partners. Applicants should have a high school diploma, relevant experience, and a Property and Casualty License, along with strong communication and organizational skills.
Required Qualifications
- Two years successful servicing experience with independent agency (or equivalent)
- Property and Casualty License
- Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes
- Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance
- Excellent analytical, problem-solving, and decision-making skills
- Excellent oral, written, and interpersonal communication skills
- Proven automation, time management, and organizational skills
- Familiarity with risk assessment and risk management techniques
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