Insurance Customer Service Representative

Job Summary

Required Qualifications

• Basic understanding of insurance industry practices and concepts.
• Proficiency in using computer applications for data entry and record-keeping.
• Strong written and verbal communication skills.
• Ability to follow standard instructions and established processes.
• Demonstrated problem-solving skills within a limited scope.
• Detail-oriented approach to completing tasks accurately.
• Collaborative mindset for effective teamwork.
• Eagerness to learn and develop competence.
• Ability to identify customer interest in additional products and services, in line with applicable state and federal regulations.

Desired Qualifications

• College or university degree in a relevant field or equivalent work experience.
• Familiarity with Entrata software and tools.
• Previous customer service experience in the insurance sector.
• Intermediate knowledge of insurance principles and terminology.
• Ability to adapt to evolving processes and procedures.
• Demonstrated ability to handle a high volume of customer interactions.

Additional Requirements

• If you choose to apply and do not live in one of the specified states, your application may be reviewed on a case-by-case basis.