Insurance Customer Service Agent (P&C Licensed)
On-siteWichita, Kansas, United States
Job Summary
Serves as customer service contact for inbound interactions, resolving support issues and selling new products while achieving first-contact resolution. Documents customer interactions, leverages knowledge bases to answer questions, and utilizes systems to complete account management and claim reporting tasks. Expands existing accounts by identifying multi-lining opportunities and escalates complex inquiries as needed. Complies with confidentiality requirements and attends mandatory training to stay current on program knowledge. Requires a Property and Casualty license, full application completion including a pre-employment test, and adherence to attendance and work schedule requirements.
Required Qualifications
- Property and Casualty license
- 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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