Insurance Coordinator (Products, Bank Assets and Claims)
On-siteLusaka, Lusaka Province, Zambia
EXPIREDLusaka, Lusaka Province, ZambiaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Coordinate and manage insurance for bank-owned assets and interests, ensuring efficient cover placement, adequate risk management, and timely claim settlement. Conduct risk assessments, maintain claims status registers, and monitor turnaround times while escalating non-performance and repudiations. Prepare monthly product updates, drive product deep dives, and support end-to-end product development from ideation to launch. Liaise with brokers, insurers, and internal teams including branches, asset finance, and risk to enforce SLAs and governance standards.
Required Qualifications
- ZAQA verified Certificates
- Conduct adequate risk assessment and evaluation to ensure bank assets and interests are adequately covered
- Ensure SLAs with brokers, insurers and other service providers are in place and up to date
- Put in place a performance management framework for brokers, insurers, assessors, and other service providers
- Act as the central coordination and escalation point between the bank, brokers, insurers, and internal stakeholders for all bank insurance processes
- Monitor claims turnaround times, service quality, and responsiveness
- Proactively follow up on delays and service gaps
- Maintain oversight of claims status registers and management information
- Identify potential financial, operational, legal, or reputational risks to the Bank arising from claims trends, delays, repudiation, or insurer non-performance
- Prepare and submit timely risk reports to management highlighting material claims-related exposures and recommending mitigating actions
- Prepare and present regular claims performance, SLA compliance, and risk reports to management
- Liaise with branches, asset finance, facilities, security, finance, and risk teams
- Coordinate with various stakeholders across the bank to ensure bank assets and interests are managed within an acceptable control environment
- Provide guidance, training and awareness to internal stakeholders on claims escalation procedures, SLA expectations, and risk implications
- Support the end-to-end product development process from ideation to launch
- Review product submission and ensure products, processes and its collaterals are in compliance with established standards on Product governance
- Implement robust project management processes to ensure insurance partners are delivering on their commitments
- Liaise with insurance providers on various issues impacting products performance and competitiveness
- Prepare monthly product updates & challenges escalation to senior stakeholders
- Work with insurers directly to agree on product features
- Drive product deep dives in partnership with Insurance Consultants
- Conduct relevant product research
- Support annual product planning to create product strategies and roadmaps with respective business segments
- Influence partners on product design to be more bancassurance friendly
- Leverage industry networks, providing insights on competitive markets, products and distribution
- Use the bank's data models to prepare product analysis on product mix, profitability etc
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